How to Build Powerful Internal AI Productivity Tools

The article "How to Build Powerful Internal AI Tools" by Department of Product explores the creation and benefits of Glass, an internal tool developed by Ramp. Here are key takeaways:

1. Problem Addressed: Traditional AI tools often have high initial adoption but suffer from confusion due to different workflows and technologies required for proper usage. Glass aims to simplify this process.

2. Core Capabilities:

   • Single Sign-On (SSO): Pre-configured on install, allowing employees to sign in via Okta SSO and access all necessary tools.
   • Skills Marketplace (Dojo): Employees can package their workflows into reusable skills, making them available for others.
   • Skill Guide (Sensei): Recommends the most relevant skills based on user roles, connected tools, and recent activity.
   • Persistent Memory: Provides full context on colleagues, projects, Slack channels, Notion docs, and Linear tickets.
   • Scheduled Automations: Allows users to set up automations that run locally from their laptops.

3. Strategic Impact:

   • Competitive Advantage: Internal productivity and speed can be a significant competitive edge.
   • Customer-Facing Benefits: Building internal tools

Read the full article at Department of Product

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