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Union accuses Bendigo Bank of 'cruel' plan to offshore deceased estates team

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A union is accusing Bendigo Bank of planning to offshore its deceased estates team, sparking concerns about losing human-centered service for grieving families. The bank's alleged use of 'blueprinting' to train offshore workers, utilizing AI for automation, raises questions about the ethical implications of job displacement. For professionals in finance and technology, this highlights the ongoing tension between efficiency gains through AI and the preservation of empathetic customer service.

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