The City of Kelowna is implementing a targeted small ball strategy for AI deployment to manage technical debt while extending citizen services through automated chatbots. This approach is essential for tech leaders because it focuses on clean data and manageable risk to prevent AI from surfacing outdated information hidden in legacy infrastructure. Success in public sector AI transformation requires running foundational modernization projects in parallel with visible service enhancements to ensure long-term system integrity.
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Ali NematiWritten by Ali
