AI & Machine Learning

Who Authenticated the Agent? Building Identity for AI That Acts on a Customer's Behalf

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The increasing use of AI agents to perform tasks like paying invoices highlights a critical need for clearer identity and authorization frameworks. Current approaches often conflate customer credentials with the software executing the action, creating ambiguity about who is responsible and what permissions are in effect. This necessitates a separation of customer, workload, and delegation grant to ensure secure and auditable AI interactions, particularly as broader "AI access" permissions prove insufficient for granular control.

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